Volunteer Management Systems and cake

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14:00 Tuesday 15th September 2020

Online virtual event,

  • The Event
Volunteering has always been a fundamental element of charities and not for profit organisations. Over time, expectations of volunteers have rightly increased in terms of the activities they undertake, how organisations support, train and engage them and how their data is held and shared. At the same time, many organisations have increasingly come to rely on volunteer capacity in the delivery of a range of services. In response, volunteer management has had to develop both in terms of the processes we follow and the systems we use to support our volunteer workforce in the sector. 

There has never been a better time to consider the systems you use for supporting your volunteers, as well as where ownership and support sits in the organisation. Come and hear about the experience of organisations who have recently developed new systems and ways of supporting volunteers, share your experiences, and leave with ideas to help shape how your organisation can develop its volunteer management systems.

The programme


Arrival and welcome

Mark Abbott – Adapta Consulting
Welcome to the event, overview of the agenda for the afternoon.



Introduction and key themes for Volunteer Management
Introduction to the session, outlining some volunteer management system functions and terminology. Reviewing the key themes and interests “in the room”, from your survey responses. Highlighting what organisations are developing to offer their volunteers a great experience.






Case studies
Short stories from speakers
Short practical case studies from speakers who have developed new volunteer management systems in their organisations – sharing their experiences, including what worked well – and key tips they picked up along the way:

Samantha Percival and Trent Cannon, Royal Mencap Society
Eploy - effective versus efficient.  How Mencap has adapted their employee on-line recruitment platform for volunteers; what works well and the challenges it brings. Can one size fit all?

Miranda Beebe, The Trussell Trust 

Rachel Vincent and Stacy Cannon, Christian Aid 
System change or culture change? - Benefits, challenges and lessons learned from introducing the MS Dynamics CRM as a volunteer database.



Virtual round table discussion
Attendees to move into virtual breakout rooms to discuss key topics.



Move back to main room if not leaving from Breakout rooms

Review and close

Mark Abbott – Adapta Consulting

Attendance at each event earns 2 CPD points.

To make a booking:

Attendance at this event is FREE and only open to charities and non-profit organisations. To maximise value of shared learning, places are limited to two delegates per organisation. Complete the online form here.

Online virtual event,

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