"How do we engage with supporters and beneficiaries now?" "How do we adapt to deliver services to members?" "How do we complete the transformation from office to home working?" "What did we do that worked?" "What do we still need to change?" "What new technology will we need?" "How do we adapt for the new future?" "Where do we find the expertise and resources we need?"
These are just some of the questions echoing around the sector as we emerge from a global transformation that will leave many organisations facing unprecedented challenges. Technology is part of the answer - but Adapta is working with clients to make sure that any changes are wholistic and sustainable as well as flexible and effective. Figure 1 below shows the way organisations will need to adapt to fit the new world order.
The first thing has to be a review of the engagement, services and impact that really matter to you; what your organisation has learned from recent experience and how the way you have worked until now may need to change. With that understanding in place, the next step is to consider the roles, responsibilities and facilities that you will need to make that possible. Finally, you can turn the plan into action and make the changes that you need. All of that can happen quickly and safely – but only if you have the right resources with the right knowledge, skills and experience.
How we can help
Adapta's consultants have been working this way with clients for many years. We specialise in the sector, which means we understand the challenges – and opportunities – facing the sector; and we are completely supplier- independent, which means our guidance and support is focused completely on the best interests of the organisations we work with. Figure 2 below describes our structured approach to change.
The secret to effective transformation is to recognise the need for coordinated change across the whole organisation. Point solutions will not be enough. But that means people and skills that most organisations do not have to hand. Adapta's fast-track transformation team fills the gap. We offer a complete cross-cutting combination of specialists including:
Leading Your People Through Change
Change is inevitable, often requiring new ways of thinking and doing – shifting people from what they are used to, into the unknown. For many, change can be a positive thing; for others it may generate a feeling of uncertainty and resistance.
No matter how well designed your change programme is, not everyone will be on board from day one. Inherent or even justified resistance may lead to decreased morale and disinterest, causing a knock-on effect on your ability to capitalise on any benefits.
HR, should look at the likely needs in terms of your people, including recruitment requirements for the vision of your business, how to speed up the on-boarding process and how to build a talent pipeline, as well as ensuring that people practices and policies are aligned with your change programme. This must be done alongside the change consultant or leader so that the new needs of the business are met.
Here, at Adapta we can offer you a wealth of expertise on Change and People Management to ensure your people are with you on your journey.