Jo has worked with data and databases in the not-for-profit sector for over 20 years, and more recently has become a data quality consultant to the sector. Jo is passionate about helping organisations of all sizes and causes overcome their frustrations with poor quality data so they can deliver their mission efficiently, with reliable information, and with confidence that they are GDPR compliant.
Jo started off in supporter care and subsequently database fundraising for Christian Aid. She then ran the direct marketing programme for donor recruitment and development as well as managing the Raiser 's Edge database at Notting Hill Housing Trust. A long stint at the Advertising Standards Authority gave Jo extensive exposure to Microsoft Dynamics CRM through her work as a business analyst and project manager to deliver process, system and data improvements. Jo has also been a school governor for 5 years, particularly supporting the governing body with data literacy.
- Data governance frameworks and implementation
- Root cause analysis of data quality issues and their resolution
- Scoping and requirements for data migrations and integrations
- Designing and implementing business process improvements
- Privacy and permission management
- Data and database literacy
Jo 's work is underpinned by her interest and enthusiasm for making improvements, helping people understand the reliance on data for delivering their vision, and then guiding them on that journey. Jo is comfortable working with people at all levels and in both technical and non-technical roles. Jo can advise on strategic aspects of data as well as getting involved in day-to-day detail.
Jo has formal qualifications from the BCS in Requirements Engineering, Business Process Modelling and Business Analysis Practice. She also holds the Foundation certificate for Prince 2 and the Open University's Certificate in Fundraising Practice. Jo has also undertaken training in the Ten Steps™ process, an internationally-recognised framework for improving Data Quality in organisations.