"I love working in the Not For Profit Sector. The range of organisations, their different priorities and ways of working is endlessly fascinating. I really value the opportunity to help those organisations improve their effectiveness and, in turn, the impact they have."
Mark has over 15 years' experience in the not-for-profit sector, specialising in Operations and Business Management. He has delivered a number of change projects for charities, including selecting and implementing new systems and software, replacing and upgrading technology and hardware, and leading strategic change programmes to support developing organisational strategy.
In the Charity Sector, Mark has worked for Citizens Advice, Christian Aid and PACT. He has also volunteered as a Trustee and Chair of a youth volunteering charity, and as a Gamesmaker Team Leader at the London 2012 Olympics. Before working in the Charity Sector, Mark worked in the Private Sector, initially in IT support and training and then providing Management Information and Business Intelligence.
He has experience in scoping potential project and programme work, aligning with emerging or existing organisational strategies; establishing governance and project teams; delivering business cases and requirements documents; supporting organisations to review and improve business processes; and delivering system selection processes. Mark brings a strong focus on change management, communications and stakeholder engagement to his projects.
Before joining Adapta, Mark worked at Christian Aid managing a range of operational services in the Fundraising and Supporter Engagement division. He established and managed a new PMO function, supporting and enabling a multi-million-pound programme of fundraising and campaigning projects. He also led an organisation-wide global workstream to review and plan change for all core systems, aligned with new organisational strategy. Mark also delivered a number of business change projects, playing a key role in delivering new virtual conferencing and telephony solutions, as well as leading the proposal, project structuring and system/supplier selection stages of a major project to replace the legacy CRM system.
Previously, Mark led a significant programme of infrastructure change at PACT Adoption & Fostering charity, which included moving to Office 365 and replacing the out-dated IT and Telephony estate, whilst also renovating existing and opening new office space in various locations.
Whilst at Citizens Advice Mark held several roles. As well as Business Management, he also managed the national young peoples "Millennium Volunteers" project (including leading the organisations first ever promotion of volunteering at major music festivals) and led on local government Partnership Development for the South East of England. Mark delivered a number of process reviews whilst at Citizens Advice, developed new support services and systems, and led the selection, implementation and administration of new collaboration and document sharing software for the organisation.
As a volunteer Trustee/Chair at Solent Youth Action, Mark helped to guide and shape the development of the organisation through rapid growth after winning a major contract and also the managed reduction of services at the end of that contract. Working directly with staff, supporting the CEO and collaborating with other Trustees, Mark held a position on the board for 3 years (being voted in as Chair for the final year) before moving away from the area meant having to step down.