"Working in the charity sector is not like an ordinary job, it's a vocation; it's about a passion to serve and support others, whether they're a beneficiary, a supporter, or a volunteer (and everything else in between!) Nothing gives me greater joy than enabling others to shine, through sharing the knowledge and experience I have accumulated over the years. Working for Adapta helps me to walk alongside so many amazing organisations, supporting them in their endeavours to improve their systems and streamline their workload so that they can focus more on their beneficiaries."
Rachel joined Adapta as a consultant in 2021 having worked in the charity sector for 15 years, specialising in fundraising and supporter nurturing. She specialises in helping organisations with their CRM and other database projects, as well as business process improvement and change management.
Before moving into consultancy, Rachel worked for Christian Aid where she led staff in optimising CRM as part of supporter care, ultimately resulting in the decision to replace the heritage system with a Dynamics solution. She was a key member of the procurement team, gathering requirements and helping to prepare critical documentation, filling the role of subject matter expert, representing the end users. She then took on a business analysis role on both GDPR and CRM projects; mapping as-is and to-be business processes, undertaking fit-gap analyses, identifying problems and helping to find the best solution for users. She identified reporting requirements and has experience of building frameworks to facilitate better, more meaningful reports.
Rachel has experience working with PRINCE2, waterfall and agile project styles – often working with a blended approach – and project-managed the volunteer management subsection of the CRM development at Christian Aid. She has also had Dynamics developer training.
Starting her career in teacher training, Rachel enjoys developing and delivering training. She is passionate about sharing learnings and experiences, which motivated her to set up cross-organisational groups (including CAFOD, Tearfund, Children's Society and MAF) for both CRM projects and GDPR in her previous role. With GDPR, each of the participating charities took leadership for particular areas, enabling them to achieve so much more together than apart.