"I have been an operational manager for a number of years working at senior levels for the last ten years within the public and not for profit sectors. My experience alongside my passion is delivering operational change programmes – making a difference, adding value whilst continuing to learn is what I enjoy the most."
Tracey specialises in operational management of systems people and processes. Having over 30 years' experience, starting in the public sector, where she held senior management positions, such as Head of Customer Services in The Insolvency Service, and Head of Recovery in Shared Services. Most recently she held the position of Head of Regulatory Operations (EMEA) at The Royal Institution of Chartered Surveyors (RICS) where she led a programme of activity transforming the way the regulatory department delivered its core functions.