Technology adoption: Processes and ways of working

User engagement

"Optimise efficiency and collaboration with tailored processes and better ways of working."

Information technology is only useful in so far as it supports the business processes an organisation carries out to meet its aims and objectives. The better the integration between technology and processes, the more efficient and effective the organisation is likely to be. Put simply, business processes are the best way to define and explain your requirements for supporting information system.

The challenge is that, while the characteristics and capabilities of software can be precisely defined, business processes are mostly organic, rooted in history, and often quite opaque. They may also be flawed, inefficient and – sometimes – completely unnecessary.

Why Adapta

Our team draws on the combined experience of all business areas: finance, fundraising, grant management, marketing, and volunteer management and more - meaning that our business process work begins with a ready-made appreciation of third-sector culture and constraints. In helping you think creatively about how to harness your technology, your business processes, your culture, and the needs of your various stakeholders – our team can help you reimagine how you will work effectively in the modern digital age.


We have helped many charities, membership organisations and other non-profit organisations with their Processes and ways of working projects. Below are examples of just a few of the organisations we have worked with.

Dementia UK Logo
Nuffield Foundation Logo
Chichester Cathedral Trust Logo
Mencap Logo
MS Trust Logo
Girlguiding UK Logo
Green Alliance Logo
Sadler's Wells Logo

What our clients say

, Niall Larkin
Client Quote

Niall Larkin
Former Operations Director, Dementia UK

"I have always found Adapta to be professional, diligent and responsive in their work and the work they do produce is of a high standard, with a robust understanding of the needs of the charity sector. I would recommend working with Adapta as they consistently produce good results."

, Steve Holloway
Client Quote

Steve Holloway
Database Implementation Project Manager, Chichester Cathedral

"You delivered exactly what we were looking for."

, Keith Robertson
Client Quote

Keith Robertson
Assistant Director of Finance and Support, Mencap

"Adapta’s wide knowledge of IT systems and processes, combined with their flexible and adaptive approach, resulted in an honest and independent evaluation of the alternatives and risks."

, Denise King
Client Quote

Denise King
Former Chief Executive, Girlguiding UK

"We have been served excellently by the team in our membership systems project. We remain highly satisfied customers!"