Technology adoption: User engagement

User engagement

"Successful technology projects need user engagement and support; every user touchpoint should be a positive experience that shows the benefit and fosters commitment and understanding."

Modern technology applications put the ‘User Experience’ (UX) at the heart of their offering – with intuitive user interfaces (UI) that enable staff and other users to quickly get to grips with the new solution.

However, engaging with users and stakeholders, truly understanding their needs, giving them the opportunity to inform how new tools are configured or new processes are developed – is still important, ensuring that tools and ways of working are adopted and embedded, helping derive maximum value from your investments in both technology and people.

Why Adapta

We have first-hand experience of leading teams within non-profit sector organisations, whether that be teams of users (e.g. fundraisers, supporter relations staff) or teams who support the technology – so we understand what motivates people, understand the culture within non-profits (where collaboration and buy-in from staff is particularly valued), and understand the business processes that support every part of a non-profit’s operation, from finance and HR through to fundraising and marketing. Therefore, our teams can help you develop and implement change plans and communications strategies that make sure the people involved in your project truly feel a part of what’s going on.


We have helped many charities, membership organisations and other non-profit organisations with their User engagement projects. Below are examples of just a few of the organisations we have worked with.

ActionAid UK Logo
National Children’s Bureau Logo
Girlguiding UK Logo
Royal Society Logo

What our clients say

, Sunil Mir
Client Quote

Sunil Mir
Deputy Director - IT, ActionAid UK

"Adapta's team provided invaluable guidance throughout every stage of the project. They expertly navigated the complexities of Dynamics CRM, offering clear explanations, practical solutions, and proactive problem-solving."

, Denise King
Client Quote

Denise King
Former Chief Executive, Girlguiding UK

"We have been served excellently by the team in our membership systems project. We remain highly satisfied customers!"